Refund / Returns Policy

Effective Date: 8/23/2026

Blue Pools Inc.’s website accepts online payments only for amounts owed for pool-related services. We do not sell physical products through
this website; therefore, there are no product returns.

Refund policy

Online payments are bill payments. Blue Pools Inc. does not offer refunds simply because a customer changes their mind after making a payment
toward an invoice or account balance.

We will review and correct verified issues such as:

– A duplicate payment;
– A payment made in the wrong amount because of a processing error;
– A payment applied to the wrong account or invoice;
– An unauthorized transaction; or
– A refund otherwise required by applicable law.

Any approved refund will be issued to the original payment method when possible. Processing times may vary based on the card issuer and
payment processor.

Recurring payments

Cancelling a recurring-payment authorization stops future scheduled charges when requested at least three business days before the next
scheduled charge. It does not automatically reverse payments that have already been processed or cancel amounts that remain due.

Requesting a review

To request review of a payment issue, call Blue Pools Inc. at (561) 844-8788 promptly and provide your name, invoice number, payment date, and
payment amount. Do not send full card numbers by email or through an unsecured message.